Subscription availability
A subscription is available only when a subscription purchase option is displayed on an eligible MyEdenDay product page and during checkout.
If no subscription option is shown, the product is currently available as a one-time purchase only.
Before placing a subscription order, review the information displayed at checkout, including:
- The product included in the subscription
- The price charged for each recurring order
- The billing and delivery frequency
- Any subscription discount
- Delivery charges
- Renewal and cancellation information
Complete the purchase only after confirming that the subscription details are correct.
Recurring payments and orders
When you purchase an eligible subscription, the payment method selected during checkout may be charged automatically according to the schedule displayed when you subscribe.
Each successful recurring payment may create a new order for the relevant subscription product.
The price, delivery charge, availability and other details applicable to a recurring order will be determined by the subscription terms displayed for that purchase.
Managing a subscription
Where subscription management is available, sign in to the MyEdenDay customer account using the email address connected to your subscription.
Depending on the options available for your subscription, you may be able to:
- View subscription details
- Review upcoming orders
- Update your delivery address
- Update an eligible payment method
- Skip an upcoming order
- Pause or resume the subscription
- Cancel future recurring orders
The controls available in your account may depend on the subscription service and configuration used for your order.
Cancelling a subscription
Cancelling a subscription is intended to stop future recurring billing and deliveries.
A cancellation request may not automatically cancel an order that has already been created, processed or dispatched.
If an upcoming payment or order is close to being processed, contact us as soon as possible. Cancellation cannot be guaranteed after an order has entered processing.
Returns and refunds
Cancelling a subscription and returning an existing order are separate actions.
Cancelling future renewals does not automatically create a return or refund for an order that has already been processed.
For an existing order, review the MyEdenDay returns and refund information and contact the relevant support team before sending any item back.
Failed or declined recurring payments
A recurring payment may fail because:
- The payment method has expired
- The payment details require updating
- The bank or payment provider declined the transaction
- Additional payment verification is required
- Sufficient funds or credit are unavailable
Where available, use the subscription management area in your customer account to review or update your payment method.
Need help?
For help with a subscription or recurring order, contact:
support@myedenday.com
Please include:
- Your full name
- The email address connected to the subscription
- The relevant order number, where available
- The product concerned
- A brief description of the requested change or issue
- A screenshot of any error message, where possible
Do not send your password, full payment card number, card security code or one-time verification code by email.