Your privacy at MyEdenDay
MyEdenDay is committed to handling personal information responsibly and transparently.
Depending on how you use our store, we may process information connected with:
- Browsing our website
- Creating or using a customer account
- Placing and receiving an order
- Processing payments
- Contacting customer support
- Shipping, delivery and fulfilment
- Website security and fraud prevention
Full details about the information we process, why we process it and when it may be shared with service providers are available in our Privacy Policy.
Cookies and similar technologies
MyEdenDay uses cookies and similar technologies to support the operation of the website.
Strictly necessary cookies may be used for essential functions such as:
- Keeping the website and checkout working
- Maintaining secure sessions
- Remembering items placed in your basket
- Supporting customer account functions
- Protecting the website against misuse
Where non-essential cookies or similar technologies are used, they are subject to the applicable privacy and consent settings presented on the website.
Changing or declining optional cookies may affect certain personalisation, analytics or marketing-related features, but essential store functions may still require strictly necessary cookies.
Payment and website security
MyEdenDay is hosted on Shopify.
Shopify is certified as a Level 1 PCI DSS compliant commerce platform. Card payments are processed through the payment provider selected during checkout rather than by email, live chat or social media.
Where required by your bank or payment provider, you may be asked to complete a 3D Secure verification step before your payment is approved.
You can read more on our Security & Trust page.
Protecting your account
To help protect your MyEdenDay account:
- Use a strong and unique password
- Do not reuse a password from another website
- Keep your email account secure
- Sign out when using a shared device
- Do not share verification or one-time security codes
- Review unexpected account or order emails carefully
MyEdenDay will not ask you to send your full payment card number, card security code, account password or one-time verification code by email, chat or social media.
Your personal data rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Ask for inaccurate information to be corrected
- Request deletion of eligible personal information
- Request restriction of processing
- Object to certain processing
- Request eligible information in a portable format
- Withdraw consent where processing is based on consent
To make a privacy-related request, email:
hello@myedenday.com
We may need to verify your identity before completing a request. Please do not send passwords, full payment card details or unnecessary identity documents in your initial message.
Reporting a security concern
If you believe that your MyEdenDay account, order information or communications may have been accessed or used without permission, contact:
help@myedenday.com
Please include:
- Your full name
- The email address connected to your account
- Your order number, where relevant
- A brief description of what happened
- Screenshots of suspicious messages, where available
Do not include passwords, full payment card details or one-time security codes.