Requesting a return
If you would like to return an item, contact us before sending anything back.
Email:
support@myedenday.com
Please include:
- Your full name
- Your order number
- The order date
- The date you received the item
- The item or items you wish to return
- A brief reason for the request
- Photographs, where the item is damaged, faulty or incorrect
We will review your request and provide the appropriate return instructions and return address.
Please do not send an item back before receiving return instructions from MyEdenDay.
Your right to cancel
If you are purchasing as a consumer, you have the right to cancel your contract within 14 days without giving a reason.
The cancellation period normally ends 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods.
Where items from the same order are delivered separately, the cancellation period ends 14 days after receipt of the final item.
You must inform us that you wish to cancel before the cancellation period expires.
Returning the goods
After notifying us of your cancellation, the goods must be returned without undue delay and no later than 14 days after the date on which you informed us of your decision.
Unless the item is faulty, damaged, incorrect or the law requires otherwise, you are responsible for the direct cost of returning the goods.
We recommend retaining proof of postage until your return has been completed.
Condition of returned items
You may inspect an item to establish its nature, characteristics and function.
A deduction may be made from the refund where the item has lost value because it was handled beyond what was reasonably necessary for that inspection.
Return the item with any included accessories, components and packaging where reasonably possible.
Refunds
Once the return has been received and reviewed, any approved refund will normally be issued using the original payment method unless otherwise agreed.
Where the statutory cancellation right applies, the refund includes the amount paid for the eligible returned goods and the cost of our least expensive standard delivery option.
Additional charges paid for a more expensive delivery method are not required to be refunded.
We may withhold the refund until we have received the returned goods or you provide evidence that they have been sent back, whichever occurs first.
After a refund has been issued, the time taken for it to appear may depend on your bank or payment provider.
Damaged, faulty or incorrect items
Contact us as soon as possible if an item arrives:
- Damaged
- Faulty
- Incomplete
- Different from the item ordered
Include your order number and clear photographs of the item, its packaging and the shipping label where relevant.
Do not dispose of the item or packaging until our team has reviewed the issue and provided the next steps.
Exchanges
If you would prefer an exchange, mention this when contacting our support team.
Exchange availability depends on the item, current stock and the circumstances of the request. Please wait for confirmation before returning the original item.
An exchange is not confirmed until MyEdenDay has reviewed and accepted the request.
Important security information
Never send the following by email:
- Full payment card details
- Card security codes
- Account passwords
- One-time verification codes
For full legal information, review our Cancellation Rights and Returns & Refunds information on the MyEdenDay website.